In this guide
The best way to get in touch with a vendor on Locaerise is through our chat messaging platform. Chat is available on all Locaerise platforms, including on our desktop website and our mobile app.
We encourage you to contact the vendor directly for specific questions about their products or the status of an order. All the vendors on Locaerise produce and ship orders to you directly, so they’re the best point of contact to get those questions answered.
Send Messages from the Locaerise Website
Here’s how to chat with vendors on Locaerise you’ve already ordered from using your desktop, laptop, or tablet:
- Click on the small speech bubble located in the bottom left corner of your screen.
- Search for the vendor you want to connect with.
- Send your message to start chatting.
Send Messages from the Locaerise Mobile App
Here’s how to chat with vendors from our mobile app:
- Tap the Account icon in the lower right corner of the screen.
- Tap Messages to see all of your existing chat conversations on Locaerise.
Can I Message a Vendor Before Placing My First Order?
The use of our chat messaging platform will become fully available to you after you place your first order, and your account is verified.
On our mobile app, visit the vendor’s shop page and tap on the chat bubble to start chatting.
