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LocaeRise Help Centre

What can we help you with today?

For Schools & Friends of Schools

Learn more about editing orders, contacting vendors, reporting issues, and more.

For Vendors

Learn more about shipping orders, contacting schools & friends of schools, getting paid and more.
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS for Buyers and Vendors.

Will I receive the same product as shown in the picture?

Yes, the product you receive will match the image shown on our site. We work closely with our sellers to ensure accurate representations of all items. If you encounter any discrepancies, our support team is here to help.

 

Where can I view my sales receipt?

You can view and download your sales receipt in your account under the Order History section. Simply log in, go to your profile, and click on the specific order to access the receipt.

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How can I return an item?

Returning an item is easy! Visit your Order History in your account, select the order, and click on the Return Item option. Follow the prompts to complete the process. If you need assistance, our support team is happy to help.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular items. If an item is out of stock, you can click the Notify Me button on the product page to receive an email as soon as it’s available again.

Where can I ship my order?

We currently ship orders within the UK. During checkout, you can enter your preferred shipping address, whether it’s a school, PTA location, or home. Unfortunately, we do not support international shipping at this time.

 

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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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OUR ADDRESS

New York

Idea London, 69 Wilson Street,Shoredich, EC2A 2BB

Email:  support@locaerise.com

Business Hours: 
9 am - 5 pm

Important Links

Get in touch with our customer support team for assistance with orders, returns, or general inquiries. We're here to help!

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