LocaeRise Help Centre
What can we help you with today?
For Schools & Friends of Schools
For Vendors
FREQUENTLY ASKED QUESTIONS for Buyers and Vendors.
Yes, the product you receive will match the image shown on our site. We work closely with our sellers to ensure accurate representations of all items. If you encounter any discrepancies, our support team is here to help.
You can view and download your sales receipt in your account under the Order History section. Simply log in, go to your profile, and click on the specific order to access the receipt.
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Returning an item is easy! Visit your Order History in your account, select the order, and click on the Return Item option. Follow the prompts to complete the process. If you need assistance, our support team is happy to help.
Yes, we regularly restock popular items. If an item is out of stock, you can click the Notify Me button on the product page to receive an email as soon as it’s available again.
We currently ship orders within the UK. During checkout, you can enter your preferred shipping address, whether it’s a school, PTA location, or home. Unfortunately, we do not support international shipping at this time.
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CONTACT US FOR ANY QUESTIONS
OUR ADDRESS
New York
Idea London, 69 Wilson Street,Shoredich, EC2A 2BB
Email: support@locaerise.com
9 am - 5 pm
Important Links
Get in touch with our customer support team for assistance with orders, returns, or general inquiries. We're here to help!