Help Centre

Welcome to the LocaeRise Help Centre! Here, you can find answers to common questions and access resources designed to support schools, vendors, and other users of our platform.

For Schools

1. Creating an Account

  • Response: To create an account, click on the “Sign Up” button on our homepage. Fill in the required information, and you’ll receive a confirmation email to activate your account.

2. Finding Vendors

  • Response: Use our search function to filter vendors by category, location, and sustainability criteria. You can also browse our featured vendors for quick access.

3. Making a Purchase

  • Response: Once you’ve found a vendor and selected your products, add them to your cart. Proceed to checkout, where you can review your order and enter payment details.

4. Using Petty Cash for Purchases

  • Response: Schools can use petty cash for smaller purchases. Ensure your school’s finance policy allows this and keep receipts for record-keeping.

5. Managing Orders

  • Response: To manage your orders, log in to your account and navigate to the “My Orders” section, where you can view, track, or cancel orders.

6. Setting Up Procurement Needs

  • Response: If you have specific procurement needs, fill out our “Request for Proposal” form, and we’ll help match you with suitable vendors.

7. Feedback and Support

  • Response: We value your feedback! Please contact our support team through the “Contact Us” page with any suggestions or issues.

8. Accessing Resources

  • Response: Our resource library contains valuable materials for schools. Log in to access guides, templates, and case studies.

9. Understanding ESG Requirements

  • Response: We provide detailed information about ESG compliance and how to meet government requirements. Visit our ESG section for more.

10. Using the Marketplace Effectively

  • Response: Explore our tips and best practices for navigating the marketplace to get the most out of your experience.

11. Setting Budget Limits

  • Response: Learn how to set budget limits for procurement and stay within your school’s financial guidelines.

12. Tracking Spending

  • Response: Use the financial tracking tools in your account to monitor spending and ensure adherence to budgets.

13. Requesting Product Samples

  • Response: Some vendors offer product samples. Contact them directly through their storefront for availability.

14. Accessing Vendor Reviews

  • Response: Read reviews and ratings of vendors on their storefronts to help inform your purchasing decisions.

15. Setting Up Alerts for New Products

  • Response: Sign up for alerts to receive notifications when new products that match your interests are added to the marketplace.

16. Updating Account Information

  • Response: Log in to your account settings to update contact information, payment details, and preferences.

17. Collaborating with Other Schools

  • Response: Learn how to collaborate with other schools for joint procurement efforts and bulk purchasing discounts.

18. Participating in Sustainability Initiatives

  • Response: Discover programs and initiatives aimed at promoting sustainability within your school community.

19. Resolving Disputes with Vendors

  • Response: If you have a dispute, contact our support team for mediation assistance between you and the vendor.

20. Accessing Training and Workshops

  • Response: Stay informed about upcoming training sessions and workshops aimed at enhancing your procurement skills.

For Vendors

1. Becoming a Vendor

  • Response: To become a vendor, complete the application form on our website. Once approved, you’ll receive instructions on setting up your storefront.

2. Setting Up Your Storefront

  • Response: After approval, follow our step-by-step guide to upload products, set pricing, and customize your storefront.

3. Managing Your Products

  • Response: Access the “Vendor Dashboard” to update product listings, manage inventory, and view sales analytics.

4. Processing Orders

  • Response: You will receive notifications for new orders. Follow the provided instructions to process and fulfill orders promptly.

5. Payment Information

  • Response: Vendors are paid bi-weekly. Ensure your payment details are up to date in the “Account Settings” section.

6. Marketing Your Products

  • Response: Utilize our marketing resources and tips in the vendor dashboard to promote your products and reach more schools.

7. Support for Vendors

  • Response: If you encounter issues, reach out to our vendor support team through the “Contact Us” page for assistance.

8. Vendor Performance Metrics

  • Response: Access performance metrics in your dashboard to track sales, customer feedback, and inventory levels.

9. Compliance and Standards

  • Response: Familiarize yourself with our compliance guidelines to ensure your products meet our sustainability and quality standards.

10. Participating in Promotions

  • Response: Learn how to participate in LocaeRise promotions and events to increase your visibility and sales.

11. Accessing Sales Reports

  • Response: Generate sales reports in your dashboard to analyze performance over specific periods.

12. Setting Shipping Options

  • Response: Configure your shipping options in your vendor account to offer the best delivery solutions for your customers.

13. Creating Discounts and Offers

  • Response: Learn how to create discounts and promotional offers to attract more customers.

14. Handling Returns and Refunds

  • Response: Follow our guidelines for processing returns and refunds in compliance with marketplace policies.

15. Managing Inventory Levels

  • Response: Use our inventory management tools to keep track of stock levels and avoid overselling.

16. Getting Customer Feedback

  • Response: Encourage customers to leave reviews, and learn how to respond to feedback effectively.

17. Participating in Vendor Training

  • Response: Sign up for training sessions that cover best practices for maximizing sales on our platform.

18. Engaging with the Community

  • Response: Participate in community forums and events to connect with other vendors and share insights.

19. Utilizing Social Media for Promotion

  • Response: Learn how to leverage social media platforms to promote your products and engage with potential customers.

20. Accessing Technical Support

  • Response: If you have technical questions, access our technical support section for troubleshooting assistance.

For Others

1. General Inquiries

  • Response: For any general questions, please visit our “Contact Us” page or check our FAQs for more information.

2. Partnership Opportunities

  • Response: Interested in partnering with LocaeRise? Reach out through our contact form, and we’ll get back to you with details.

3. Feedback and Suggestions

  • Response: We appreciate your feedback! Use our contact form to share your thoughts on our platform or services.

4. Press Inquiries

  • Response: For press-related questions or media requests, please contact our press team via the “Press Room” page.

5. Careers and Internships

  • Response: Explore our Careers page for current opportunities. If you have questions about the application process, feel free to reach out.

6. Events and Workshops

  • Response: Stay updated on our upcoming events by checking our website’s events section or subscribing to our newsletter.

7. Troubleshooting Technical Issues

  • Response: If you experience technical difficulties, refer to our troubleshooting guide or contact support for immediate assistance.

8. User Account Management

  • Response: Learn how to manage your user account, including password resets and profile updates.

9. Privacy and Data Protection

  • Response: Read about our commitment to privacy and how we protect your data in accordance with GDPR regulations.

10. Community Engagement Initiatives

  • Response: Discover how we engage with the community and ways you can get involved in our initiatives.

11. Sustainability Initiatives

  • Response: Learn more about our sustainability initiatives and how you can contribute to a greener future.

12. Education Resources

  • Response: Access educational resources that help promote sustainable practices within schools.

13. Networking Opportunities

  • Response: Find out about networking opportunities available for individuals and organizations interested in education.

14. Research and Publications

  • Response: Explore our research publications that highlight trends in education procurement and sustainability.

15. Volunteer Opportunities

  • Response: If you’re interested in volunteering with us, check our volunteer page for current openings.

16. Donations and Sponsorships

  • Response: Learn how to donate or sponsor initiatives that align with our mission to support local economies.

17. FAQs about the Platform

  • Response: Browse our frequently asked questions for quick answers to common inquiries about the platform.

18. Accessing Customer Support

  • Response: Contact our customer support team for any issues not covered in the Help Centre.

19. Understanding Our Mission and Vision

  • Response: Read about our mission and vision to understand the core values that drive our work.

20. How to Stay Updated

  • Response: Subscribe to our newsletter and follow us on social media to stay updated on news and events.

If you still need assistance after exploring our Help Centre, please don’t hesitate to reach out! We’re here to support you. Simply fill out our contact form, and a member of our team will get back to you as soon as possible. Your inquiries and feedback are important to us, and we’re committed to providing the help you need. Thank you for being a part of the LocaeRise community!